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Are you a retail rebel?

Transition

Transform

Thrive

Customer experience at our core

The only constant in Retail is change. Our research and understanding of the new generations of shoppers combined with a new way of customer micro-segmentation (Tribe-casting) provides retailers and brands the ability to reach their customers on a personalized and relevant level. We take a holistic view of a retailer’s Unified Commerce and create a strategy to provide a single view of the customer for the brand/retailer across all customer engagement channels and touchpoints. We address the marketing strategy and execution through a customer lens and deliver a stronger connection to the customer based on their lifestyle and connection to the brand. Change is required to survive and thrive in Retail today.

We are Definitely Different

We are deeply rooted in the industry and stay on top of the new generation of connected consumers and innovation. We are considered experts on GenZ/The Founders. This generation is radically different than Millennials and require change now. We are technologists that stay on top of new innovation adding value to your retail infrastructure. Best practices, new practices and an integrated approach are required to conquer the new connected consumer. We have retail in our veins and understand the full Unified Commerce from concept to consumer allowing us to take a holistic view of any project. Let’s face it – retail is a tough industry and you need passion and experience to succeed.

CONSULTING SERVICES

UNIFIED COMMERCE EXPERIENCE

We take a holistic approach and benchmark where your brand is today. We will perform due diligence analysis, and align people, processes and system based on identified priorities to meet corporate goals and objectives. Our depth of knowledge in the full supply chain provides business decisions for the full Unified Commerce aligning organization and Omni-channel directives across all operating areas and customer touchpoints including design, product development, merchandising/planning, ecommerce, digital and mobile, marketing, store operations, and customer service.

LOYALTY PROGRAM REVAMPS & CREATION

Whether revamping an existing loyalty program or creating a new one, we design a strategy and program that delivers relevant and personalized services and experiences to strengthen customer loyalty and lifetime value. Our goal is to create a Loyalty program that aligns to marketing initiatives and strategy while providing a platform to grow and retain the customer base, increase revenues and solidify a brand connection.

RETAIL CRM, SEGMENTATION, CAMPAIGN, ESP & SOCIAL

We focus on multiple databases that need consolidation; consolidating disparate sources of customer data; advanced segmentation; CRM and Campaign strategies. Apply our Tribe Casting methodology to gain micro-segments based on product, purchases, social and lifestyle to support personalization techniques, relevant communications and services. Increase conversion, lifetime value and obtain ROI ASAP with more targeted marketing.

NEXT GENERATION SALES & CUSTOMER ENGAGEMENT TOOLS

New digital technology and the ultra-connected customer in the driver’s seat has changed engagement with your brand. Clienteling has evolved from data collection at POS to Mobile, Tablets and beyond to support all operational tasks and customer engagement on a single device. Today’s customers want two-way communication, personalized, consistent and relevant experiences across all touchpoints. Empowering all customer-facing employees whether in-store or across your organization to deliver a higher customer experience through knowledge, visibility and business capabilities is essential. Change management strategies ensure high adoption of new business processes to deliver customer experiences that increase sales and loyalty.

BUSINESS & IT ASSESSMENTS, STRATEGY, SOLUTION SELECTIONS

Holistic approach to aligning an organization across business and IT through due diligence/assessments, future state planning and prioritization of objectives. Our combined business and technology knowledge is leveraged to review solutions, policies, business processes and inter-operability of systems and organization. We become trusted advisors on strategy and direction and assist in system selections for enterprise replacement or value add point solutions to meet business objectives and meet the identified requirements for future state.

PROJECT MANAGEMENT, BUSINESS ANALYSTS, DATA SCIENTISTS/DATA ANALYTICS

Our senior level retail consultants are strong project managers and business analysts to ensure our clients have successful implementations of new technology. We document all business processes and define all rules and workflows to ensure that the delivered solution meets all business requirements. We collaborate with IT taking a holistic approach to understand how decisions and data flows will affect other enterprise solutions providing the level of integration strategy required. Our data scientists bring a depth of retail knowledge to define the reporting, data analysis, KPI’s and executive dashboards.

DEMAND DIFFERENT

ROI ASAP

Delivering value when and where you need it most

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NEW YORK CORPORATE
+1 917 969 6955
info@demandworldwide.com

215 E 95ST, Suite 17L
New York, NY 10128

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