We take a holistic approach and benchmark where your brand is today. We will perform due diligence analysis, and align people, processes and system based on identified priorities to meet corporate goals and objectives. Our depth of knowledge in the full supply chain provides business decisions for the full Unified Commerce aligning organization and Omni-channel directives across all operating areas and customer touchpoints including design, product development, merchandising/planning, ecommerce, digital and mobile, marketing, store operations, and customer service.

Whether revamping an existing loyalty program or creating a new one, we design a strategy and program that delivers relevant and personalized services and experiences to strengthen customer loyalty and lifetime value. Our goal is to create a Loyalty program that aligns to marketing initiatives and strategy while providing a platform to grow and retain the customer base, increase revenues and solidify a brand connection.

We focus on multiple databases that need consolidation; consolidating disparate sources of customer data; advanced segmentation; CRM and Campaign strategies. Apply our Tribe Casting methodology to gain micro-segments based on product, purchases, social and lifestyle to support personalization techniques, relevant communications and services. Increase conversion, lifetime value and obtain ROI ASAP with more targeted marketing.

New digital technology and the ultra-connected customer in the driver’s seat has changed engagement with your brand. Clienteling has evolved from data collection at POS to Mobile, Tablets and beyond to support all operational tasks and customer engagement on a single device. Today’s customers want two-way communication, personalized, consistent and relevant experiences across all touchpoints. Empowering all customer-facing employees whether in-store or across your organization to deliver a higher customer experience through knowledge, visibility and business capabilities is essential. Change management strategies ensure high adoption of new business processes to deliver customer experiences that increase sales and loyalty.

Holistic approach to aligning an organization across business and IT through due diligence/assessments, future state planning and prioritization of objectives. Our combined business and technology knowledge is leveraged to review solutions, policies, business processes and inter-operability of systems and organization. We become trusted advisors on strategy and direction and assist in system selections for enterprise replacement or value add point solutions to meet business objectives and meet the identified requirements for future state.

Our senior level retail consultants are strong project managers and business analysts to ensure our clients have successful implementations of new technology. We document all business processes and define all rules and workflows to ensure that the delivered solution meets all business requirements. We collaborate with IT taking a holistic approach to understand how decisions and data flows will affect other enterprise solutions providing the level of integration strategy required. Our data scientists bring a depth of retail knowledge to define the reporting, data analysis, KPI’s and executive dashboards.